Benefits of Electronic Case Management System
Better interventions: Profiling of the data is also key in guiding other strategic decisions for short-term and long-term interventions, for instance in the organizational strategic plans.
Cost-efficiency: The use of technology makes it easy for the victim as well as the organization.
Best for ‘uncomfortable’ or anonymous reporting: Online reporting via SMS, social media and other platforms is easy in capturing evidence, especially for victims who feel intimidated by offices in face-to-face encounters.
Safe and secure: Due to the intricate capturing of information, electronic complaints and handling and back-up makes it easy to store data away from disasters like fire and unauthorized access.
Accessibility of information: Digitized information is accessible to staff wherever they are.
Easy tracking and supervision: Supervision from managers is also easy. Back and forth exchanges for more information or feedback is quick.
Mapping: The electronic management system will map the petitions using coordinates (geo-location). Targeted interventions can be developed
Emerging Issues: The E-CMS provide trends and patterns of the same. This can easily be referred to as smart programming
Advice to the Government: Information that has be stored, processed and analyzed is easily actionable.
Regional and international treaty mechanisms: The Commissions will provide the correct situations and actionable information to the regional and international treaty mechanisms.